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Patients come first! Quality is our duty.

07/07/2021

Warranty and quality policy

We just updated our policy to make it simpler and clearer.

Purpose

Patients and doctors have questions.

Laboratories give answers

Cypress Diagnostics makes it possible.

 

Our solutions screen and monitor the most common conditions quickly and clearly. We enable doctors to understand and choose appropriate treatments.

We are experts working for healthcare professionals.

 


We believe that proximity to the patient is crucial. Patients should not have to travel to larger healthcare facilities in bigger cities for routine testing.

We save time, suffering, and lives by bringing primary and secondary healthcare units to communities.

 

With each test, we make the world a better place.

Notice the difference!

 

Commitment

We earn the trust of healthcare professionals by delivering on our commitments. We commit to caring, clarity, and credibility.

 

In practice

We work with your best interest in mind. We ensure that our equipment lasts and we provide after-sales support to our customers. We keep up-to-date instructions for use and user manuals at your disposal at www.diagnostics.be. Please consult.

We are clear about the intended use, specifications, and limitations of our products.

We build our credibility by manufacturing products for clear, precise, and accurate results. We guarantee that our reagents perform as described in the instructions for use until the expiration date if used and stored correctly.

 

The equipment warranty

All analyzers and equipment are sold with one (1) year warranty[1].

The warranty starts upon the registration of the equipment or analyzer at https://diagnostics.be/warranty. This warranty covers spare parts[2] on an FCA Hulshout basis.

The user manual gives helpful advice on getting the most out of your analyzer, getting better results, and making the equipment last longer.

 

Report

Please share your product experience, questions, quality challenges, or defects with us at https://diagnostics.be/report.

Our specialists are committed to helping you.

 


[1] All equipment is considered as installed 6 months after the date of invoicing to the distributor.

[2] The Cypress Diagnostics warranty excludes:

  • Workhours, financial damages, or lost revenue
  • Damages due to improper use of the instrument (not according to the instructions), or insufficient (or missing) preventive maintenance by the user/service engineer or power surges and electrical instability
  • Parts subject to wear and tear by normal use or consumables and accessories in contact with liquid (pump tubes, lamps, rims…)

Want to know more?

Want to know more about us and how we can help you with your day-to-day job?

Just leave us your e-mail address and we will give you all the information you need.