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Warning: Windows 11 update incompatibility with the CYANElite 290 Hi software

16/10/2026

The most recent Windows 11 security update 2026-10 (KB5127690 and KB5127648) can cause the Hi software to close unexpectedly or block completely without any error or warning message, and this happens repeatedly throughout the day, severely impacting usability.

Video procedure

Warning: Windows 11 update incompatibility with the CYANElite 290 Hi software

Windows 11 updateCYANElite 290 – Hi software incompatibility

If confronted with this specific situation after the abovementioned Windows 11 updates, please proceed as follows:

  1. 1

    Open Windows Security

    Click the Start menu, type “Windows Security” into the search bar, and open the application.

    Windows Security app in the Start menu search results
  2. 2

    Access Core isolation settings

    In the left-hand menu, select “Device security”, then, under the “Core isolation” section, click “Core isolation details”.

    Device security page with the Core isolation details link
  3. 3

    Disable Memory integrity

    Locate the toggle under “Memory integrity” and switch it to “Off”.

    Memory integrity toggle switched to Off
  4. 4

    An authorization window might open, allow the change by pressing “Yes”.

    User Account Control window asking to allow the change
  5. 5

    Restart the PC to apply the changes.

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Disclaimer: this information is indicative and subject to change without prior notice. Use the documentation included with the products.

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